FREQUENTLY ASKED QUESTIONS
- How fresh will my order be?
All bakery items are made fresh to order.
- How long do the brownies and cookies last?
They will last up to 14 days at room temperature. Brownies and cookies may dry out if left in the refrigerator too long. A good rule of thumb is to freeze them within ten days of purchase to maintain the quality and taste of the product.
- Should I keep the coconut brittle in the refrigerator to maintain freshness?
The shelf life for the brittle is stable; it will last months and months and no need to freeze or refrigerate. For freshness keep sealed securely and at room temperature for freshness.
- Can we freeze your baked goods?
Yes, you can freeze any of our baked goods. To thaw, bring them to room temperature and indulge!
- What do I do if I’m unhappy with my order?
Contact us as soon as possible and we will refund or replace. Customer satisfaction is of upmost importance to us.
- What is your cancellation policy?
If you need to cancel please give us 24 hours notice prior to scheduled pick-up. Contact us by phone at 540-229-6232 to change the pick-up time or to cancel.
- Do you have a store?
We have an outlet at our baking facility. If you are not nearby, please go to our Locations page on the website to see the retail establishments that carry our products here.
- Are all your products available online?
Yes, the cookies, brownies and brittles are all online.
- What is the difference between French Macarons and Macaroons?
While both are delicious cookies, our French Macarons are colorful layered cookies and come in a variety of flavors. They are made with Almond Flour and are filled with different and delicious ingredients. Macaroons, which are not offered by us at this time, are made from shredded coconuts, do not come filled or layered, are sweeter than Macarons, and are chewy and crumbly.
- Do you sell your products at any Farmer’s Markets?
No, you can purchase our bakery items online for local pick-up at the Bakefully Yours Kitchen Outlet.
- I have a severe nut allergy. Can I still eat your products?
That is not recommended as Bakefully Yours is not a nut-free facility. However, we do offer nut-free products. We take every precaution to be mindful of cross-contamination, however, we do not recommend consumption of our nut- free products if you have a severe nut allergy.
- Why would someone want to eat paleo?
The paleo diet consists of eating whole, nutrient-dense foods. Basically, eating wholesome foods, clean plant matter and animals while removing grains, legumes, dairy and refined sugar from your diet. Following the Paleo diet can produce benefits such as improved energy levels, regulated blood sugar and digestion, improved skin and hair health and even improved sleep patterns.
- What Does Vegan Mean and do your products meet vegan standards?
The word vegan refers to anything free of animal products: no meat, milk, eggs, hence, eliminating certain health risks.
- Are your products sugar free?
Our products are not sugar free; however, our products have no sugar added (no refined sugars) We use all natural sweeteners in our ingredients ie: organic cane sugar, coconut sugar, and organic maple syrup.
- So many of my friends switched to eating Gluten-free diets. Why is that?
First, you need to know that gluten is a protein found in wheat, rye, barley and all foods that are made with these grains. People with celiac disease (a digestive disorder) may not eat food containing gluten, their body reacts by damaging the small intestine. However, only one percent of the total population actually have celiac disease. The only way to manage celiac disease is to follow a gluten free diet. With that said, there are many people who have a gluten intolerance. When these people eat foods that contain gluten, they also experience uncomfortable symptoms. However, they do not test positive for celiac disease and do not have actual damage to their small intestines.
- Are your products made in a dedicated Gluten-Free Facility?
We are a shared facility, but are proud to say our bakery takes the utmost precautions to be gluten-free!
- What is the cutoff day and time to place an order?
Please give us 48 hours to assemble your order.
- Can you ship my order to me?
YES! – You can view our shipping policy terms and conditions HERE.